Executive Communication Case Study

The dilemma

Move fast, keep the sponsor confident, and let experts own their work. Pick two?

A regional services organization is merging two customer-support groups and needs a shared enablement program in one quarter. The sponsor wants visible progress. The design lead wants room to prototype. A cross-functional partner worries that the sponsor is losing confidence. Everyone is acting in good faith, and no one has written down who decides what.

You will step into three roles — people manager, design lead and cross-functional partner. No path is free of trade-offs.

0 / 5 core sections explored · Playbook optional · Explore in any order

The Business Context

Two customer-support groups are merging and need a shared enablement program within a quarter. Sponsor expectations evolve while the team works through unclear approval and review responsibilities.

01 · Establish direction

Agreement is captured. Ownership of follow-up is not.

Shared project summarySession notesInitial program outline

Your leadership decision

Your role · Design Lead

You are the design lead. In a working session, the sponsor endorses the broad program approach, and you note the endorsement in the shared project summary. Coordination of the session fell to you because no one else picked it up, and follow-up tasks are piling up alongside your design work. What do you do next?

Each response is professionally defensible. Choose the one you would most likely take, then weigh its trade-offs.